Headquarters & Help Desk
Contact OPWSSSF Headquarters
Reach out to the federation headquarters for official inquiries, member utility accreditation, technical assistance, or partner collaboration.
Federation Headquarters
Central administrative complex in Finfinne serving all 20+ zones.
Physical Address
OPWSSSF Headquarters, Addis Ababa / Finfinne, Oromia, Ethiopia
Telephone Contacts
Official Email
Official Telegram Channel
@OPWSSFF
Official Working Hours
Monday – Thursday:
8:30 AM – 5:30 PM (EAT)
Friday:
8:30 AM – 5:30 PM (EAT)
Lunch Intermission:
12:30 PM – 1:30 PM
Saturday – Sunday & Holidays:
Closed (Emergency Desk on Duty)
Rapid Response Support
Emergency Technical Support Desk
For urgent major pump failures, electro-mechanical breakdowns, or regional water quality alerts requiring rapid federation mobilization:
Hotline: +251 11 555 0199 (Ext. 104)
Send an Official Inquiry
Please provide your details below. Our administrative desk will review and dispatch your request.
Institutional Guidance
Frequently Asked Questions (FAQ)
Direct answers regarding federation mandate, BOQ specifications, and membership accreditation.
OPWSSSF was formally established by the Regional Council of Oromia pursuant to Proclamation No. 228/2020 as the apex statutory federation representing and coordinating 250+ water supply and sewerage service enterprises across all 20+ zones of Oromia Regional State.
Approved technical BOQ schedules, electro-mechanical equipment specifications, and unit rate guidelines are accessible on the public Documents Repository. Official members can also download digital PDF copies directly.
Technical assistance requests for pump refurbishment, NRW leak detection, tariff study, or water quality testing can be lodged through the Programs & Services Page. A unique tracking number is issued to track progress in real-time.
